Palm Garden Hotel

Great service and everyone is friendly. The hotel itself is renovated but the rooms have some signs of their age. The bathroom doors are just barn doors with large gaps so beware of privacy. The front door had a large gap that let air in as well. Updated bathroom shower and sink and whatnot was nice. Has a fridge and microwave too! Parking is also not a problem and the outside is very nice looking.

The property is very nice after the upgrade. The reason for a 3 star on the rooms is because the beds and pillows are the most uncomfortable I've ever slept on. If you stay on the weekends and you like to have coffee between 5-6am then you might wanna make plans to get it somewhere else because they won't serve coffee until 7am with breakfast. Some of the signs on the walls well direct you to Ice and vending machines (That's what the signs say "Ice and Vending machines") but they do not have vending machines on the property. The free breakfast was good and they also give you 2 free alcohol drinks per day. The heated pool and jacuzzi is nice as well. This hotel could easily reach a 5 star if they get new comfortable beds and pillows instead of beds far worse than a Motel 6

The customer service at this hotel bar none! We Checked in around midnight and one of the girls at the front desk actually helped us to our room with our luggage. but before that there was a mixup with the room, so they upgraded us. I’m disabled so she had us on the first floor as opposed to the second. The next day after we came back from our day out, the maid service did an excellent job. I tipped them through the app which was new to me. It’s super simple. Then when we checked out, my husband had mentioned that our toilet was finicky. So he went ahead and credited us some money back. That was a total surprise. We didn’t expect that at all we were just letting them know. And because of that, we are more likely to stay there again. The pool area has been upgraded. It looks really nice. The restaurant wasn’t open yet but it looked really nice. Breakfast was awesome. They even have a game room, but we didn’t see it until we were leaving, so maybe next time. We also ate at the Indian restaurant like literally Across the parking lot It was so cute inside and really good food, and the staff was very friendly. There’s a Walmart across the street and a Ralphs in the plaza next-door.

This place robbed me of $150 dollars on a bogus fee. I am a smoker, and i followed the rules in regard to taking that activity outside the room. But..... Because i can't smoke a full cigarette or a blunt, and i would turn off those things at mid-point, i ended up smelling of tobacco or weed, and therefore stank up the room i stayed in for days i was charged a smoking fee to the room like if i smoked in doors. The rules clearly state if i smoked in the room, i would be charged. I never smoked in the room, but i know i stank it up with my tobacco and weed butts. But i wasn't told i couldn't stink of what i smoke either. It just says don't smoke in the room. Now, the manager Daniel lied to me saying he found ashes just to get his way of charging me $150 for smoking even though i never smoked inside. Daniel couldn't even keep his story straight. First, he said ashes were found in the trash can in the bathroom, and then he said at the front door of my room. These are lies. I never smoked in the room that i was sharing with my 12 year old kid. I smoked outside. But obviously, they were set on robbing me for stinking up the room with my TURNED OFF WEED, AND CIGARETTE BUTTS. I wasn't told i could get charged for stinking up the room from my butts. I was told i would get charged only for smoking within the room, which i didn't do because i was sharing the room with my 12 year old. But the Palm Garden Hotel manager Daniel says we can get charge for smelling like tobacco or weed too in the room. Which is not stated or told to guests for their knowledge. Daniel charged/ stole $150 for smelling like my cigarettes, lied on the rules in regards to the smoking policy when i asked for specific. And even invented ashes that i know weren't there.

This was a great hotel, wish I could give it a better review. First the positives - the rooms were really nice, the housekeeper did a wonderful job cleaning everything. Nice vibe and location, and when the bar/restaurant is done it will be even nicer. However, on our last night there, the hotel hosted a function. We didn’t mind, but some of the people who attended decided to have an after party, which was inconveniently in the common area of the hotel, near our room. They kept screaming and laughing and making a lot of noise even at midnight, way past the end of the event. What was most disappointing was we called the front desk 3 times to bring it up. They said hotel staff and security were handling it. 15 minutes, it was still going on. It was past 12:30am by that time. We called again, they said they were working on it. Some of the group dispersed. But 30 minutes later, there was still a large group out there disturbing guests. When we called the front desk again, they said they would go out there. Since we couldn’t sleep, we checked and to our knowledge they never sent someone out there. We tried to sleep, but kept getting woken up by the noise through at least 2am. When we checked out that morning, we brought it up to the front desk and all they said was “sorry, they were having a reunion.” (The reunion was earlier in the evening before the hotel curfew). It was frustrating having our sleep interrupted, but it was even more frustrating that the staff didn’t seem to do anything or didn’t care about the rest of the guests at the hotel. Again, wish that didn’t happen so I could give this place a good review because it was a nice hotel overall

Best part of the hotel - location wise it is near freeway, making it easily reachable. Near by lot of restaurants (Indian, Mexican), grocery stores (Ralphs, Walmart), Fast Food (DelTaco), a liquor store and massage place. Hotel also offered breakfast in the morning till 10 am. Very friendly staff. Big enough rooms for 4 member family. Center of the hotel there is a beautiful garden with lots of roses, a fountain and chairs to sit and enjoy nature.

My wife and I stayed here over Thanksgiving to visit with family. I grew up here in Thousand Oaks and this place was always a dive/slum motel/inn. It still is. They may have upgraded the grounds and slapped some new paint on the walls but it is still a dive. The door to our room had such a big gap that small animals and insects could crawl into our room. Homeless people were constantly walking through the grounds to sleep in Conejo Creek. The breakfast service they have is subpar at best. We were so disappointed in our stay. The website shows the hotel as this garden oasis...NOT! Stay here at your own risk.